Effective: 16 October 2026
Premium-only 14-day money-back guarantee
The 14-day money-back guarantee applies only to the Premium · Goal Support Promise plan. Premium customers may request a full refund within 14 calendar days of payment, with no explanation or proof of dietary compliance required.
Basic and Elite plans
Basic and Elite packages do not include the 14-day money-back guarantee. Contact our team with cancellation or service-delivery concerns so we can review the circumstances and any applicable refund terms. This policy does not limit applicable consumer rights.
How Premium customers request a refund
Email askdietitian@thedietcoapp.in or call +91 7224054954 with your patient ID or payment reference. No medical records or meal photographs are required to request a refund under the Premium guarantee. Payment-identification information may be needed to locate the correct transaction.
Processing and account access
We aim to acknowledge a request within two business days and initiate an eligible refund within seven business days of matching it to your purchase. The payment provider or bank may take additional time to credit your original payment method. Refunds use the original transaction currency. Program access ends when the refund is confirmed.
Premium support and maintenance
Premium offers ongoing support towards the goal agreed during your dietitian assessment, without a fixed validity end date, followed by three months of maintenance support. No specific amount or speed of weight loss, medical cure or universal clinical eligibility is promised.
After Premium’s 14-day window
The Premium guarantee does not extend beyond 14 calendar days after payment. Contact our team about service-delivery concerns for review. The policy accepted at purchase governs earlier purchases; this update does not remove rights already agreed for an earlier order.